Refund Policy

1. Non-refundable services

Payments made for the following services are non-refundable under any circumstances, unless it is proven that DMTEI acted in bad faith:

• Social media advertising.
• .com domains or other domain-registration-related services.
• SubBranding.
• Google search positioning.
• Corporate email services.
• Digital Catalog.
• Mini website.
• Promotional graphic design.
• Basic video editing.
• Professional video editing.
• Custom plan.

2. Refundable services

Payments for the following services may be refunded under the stated conditions:

• Social media management.
• Website development and management.
• Strategic analysis and data reconfiguration.

If the request is submitted within the first 15 days of service, 100% will be refunded. After the first 15 days, only 50% will be refunded. VAT is non-refundable.

3. Refunds for monthly management services

Only the charge corresponding to the current month will be refunded if it has already been paid and the request is made within the applicable review period.

4. Refund timeframes

The refund may be processed immediately, but the maximum processing time is 7 to 30 business days from the date of the request. Refunds are usually immediate, but exact timing cannot be guaranteed because of banking processing times.

5. Electronic Proof of Payment (CEP)

DMTEI always provides the Electronic Proof of Payment (CEP) when a refund is issued. If the bank is delayed in receiving the transfer or deposit, this is beyond our control and is not considered a breach.

6. Good faith and protection against unfair claims

DMTEI does not act in bad faith. If a refund is properly issued and the client claims not to have received it, DMTEI reserves the right not to reissue the payment in order to prevent misunderstandings or unjustified claims.

7. Refund request procedure

To request a refund, the client must:

• Submit the request in writing via WhatsApp at +52 668 131 7965 or through the business email address assigned by DMTEI.
• Include the reason for the refund and the transaction details.
• Wait for payment confirmation and verification from DMTEI.
• A refund is available only when the request is submitted through the official channels indicated.

8. Additional conditions

• The services must have been contracted directly with DMTEI through WhatsApp at +52 668 131 7965 or the assigned business email address. Services contracted through other channels are not eligible for a refund.
• The refund applies only to the amount paid for the service and excludes any taxes already paid.
• Refunds do not apply to third-party services paid through DMTEI, unless otherwise agreed in advance.
• DMTEI may request additional documentation to verify the refund request.

9. Limitation of liability

DMTEI is not responsible for banking delays or issues external to the transfer. Every payment is made in good faith and supported by documented records.

10. Acceptance of the policy

By contracting any service from DMTEI, the client acknowledges and accepts this refund policy. We are committed to always acting professionally, transparently and in good faith.