Official DMTEI document
Terms and Conditions
Last updated: October 18, 2025
These Terms and Conditions establish the general conditions under which DMTEI provides its digital, creative, web, advertising, and analytical services while always seeking a clear, responsible, and professional relationship.
1. Digital services
DMTEI offers digital services, including web development, social media management, content production, data analysis and digital strategies. Each service is delivered under the guidelines set forth below and with a commitment to fulfilling what has been agreed in a timely and proper manner.
2. Scope of web projects
Web projects include up to 10 functional sections. Additional sections may involve an extra cost depending on the scope or complexity required by the client. DMTEI.COM undertakes to keep them operational and online; however, if the cloud service provider fails at any time, DMTEI.COM is not liable for third-party service failures. Although DMTEI.COM acts in good faith, our services sometimes depend on external providers, so it is not possible to guarantee 100% service availability. We appreciate your understanding in the event of possible incidents.
3. Security and availability
Web pages developed by DMTEI.COM include SSL and basic encryption to provide secure browsing. We guarantee continuous website availability; however, if downtime or failures are caused by the hosting provider, DMTEI.COM is not liable. At all times, DMTEI.COM and its associates will act in good faith to help resolve any issue as promptly as possible.
4. Design and responsiveness
DMTEI.COM undertakes to ensure that all websites we create are responsive, meaning that they display correctly on computers, tablets, and mobile devices.
5. Social media posts
For plans that include social media management, DMTEI guarantees at least 1 promotional flyer per week and 1 basic promotional video per month (automated voice-over and royalty-free music). Although the maximum is 2 promotional flyers per week (the usual amount in practice), only one is guaranteed. If a post includes more than four flyers in a single delivery, it will count as two weekly flyers, which is the maximum permitted.
6. Additional content
Additional videos or materials not included in the contracted plan will incur an additional fee agreed upon with the client in advance.
7. Social media security
DMTEI.COM is committed to acting professionally, ethically, and in good faith when managing social media. However, it is not liable if an account is hacked, including Facebook, Instagram, TikTok, or other platforms. Managed accounts are shared with the client and may be vulnerable to scams, fraudulent messages, or bots. We recommend enabling two-step verification and avoiding suspicious links or messages.
8. Email security
Although DMTEI takes measures to reduce spam and strengthen security, hackers and bots continually attempt to send fraudulent emails. If the user or administrator opens a malicious email and their account, computer, or device is compromised, DMTEI is not liable. By contracting our business email services, the client represents that they are at least 18 years old and understand the associated risks.
9. Customer service
DMTEI always seeks to respond as promptly as possible, although an immediate response is not guaranteed. Messages may be answered within minutes, hours, or even the following day. We always act with transparency, good faith, and a commitment to providing quality service.
10. Analysis or research services
When analysis or research services are contracted, DMTEI performs detailed work based on verifiable sources. Although there are no absolute truths, we provide the most accurate and well-supported information possible. If the client presents arguments that conflict with the research, this does not invalidate the work or create a right to a refund, because conclusions may be interpreted in different ways.
11. Transparency and honesty
DMTEI.COM undertakes to deliver all services honestly and without intent to mislead. We will always communicate truthfully and seek to benefit the client.
12. Intellectual property
Content, images and materials created by DMTEI are owned by DMTEI, except for elements provided directly by the client.
13. Updates and improvements
DMTEI may adjust or update services, tools or policies according to market needs or technical improvements, always informing the client of any relevant change.
14. Payments and billing
Full or partial payment for the service confirms acceptance of these terms. If payments are overdue, the service may be temporarily suspended until the situation is resolved.
15. Cancellations and refunds
The client may request cancellation of the service at any time. However, payments already made are non-refundable unless DMTEI determines otherwise in special cases. For more information, see the Refund Policy.
16. Limitation of liability
DMTEI is not liable for indirect losses or damages resulting from the use or misuse of the contracted services.
17. Copyright and client responsibility
DMTEI.COM is not liable for copyright-related issues. Although we verify that royalty-free music and images are used, final approval rests with the client. If the client approves the material, the client assumes the corresponding legal responsibility, even after the services have ended. By contracting the service, the client represents that they are at least 18 years old and understand the legal implications. DMTEI.COM guarantees that it will never act in bad faith or damage its clients’ reputation, always seeking a relationship of collaboration and mutual growth.
18. Technical maintenance
Scheduled maintenance may be performed with prior notice to the client. In such cases, the service may be temporarily unavailable without constituting a breach of contract.
19. Official communication
Official communication will always be made through the verified channels of DMTEI. Any suspicious message or email should be reported before responding.
20. Information privacy
DMTEI respects and protects its clients’ personal data in accordance with the Privacy Notice available on our website.
21. Acceptable use
The client agrees to use the services of DMTEI.COM only for lawful purposes and in accordance with applicable law. The use of the services to distribute, store or transmit illegal, defamatory, offensive, deceptive content or content that infringes third-party rights is strictly prohibited. If misuse is detected, DMTEI.COM may immediately suspend or terminate the services without any obligation to provide a refund.
22. Confidentiality
All technical, commercial or strategic information shared between the client and DMTEI.COM during the provision of services will be treated as confidential. Neither party may disclose, reproduce, or use such information for purposes other than the subject of the agreement unless it has the other party’s express written authorization or is legally required to do so.
23. Jurisdiction and applicable law
These terms and conditions are governed by the laws of the United Mexican States. Any dispute arising from their interpretation or performance will be resolved before the competent courts of Mexico City, and the parties expressly waive any other jurisdiction that may correspond to them by reason of their current or future domicile.
24. Responsibility regarding the handling of a brand, business, or professional practice
DMTEI.COM maintains an unwavering commitment to ethics, transparency, and the protection of client information. Because it may have access to data related to its clients’ brands, businesses, or professional practices while providing services, DMTEI.COM irrevocably undertakes not to use such information for unfair, deceptive, extortionate, fraudulent, or any other practices that threaten the integrity, reputation, or interests of its clients or prospective clients. All shared information will be used exclusively for legitimate purposes related to providing the contracted services.
25. Acceptance of terms
Use of the services of DMTEI constitutes full acceptance of these Terms and Conditions. We are committed to providing transparency, security, and personal attention in every collaboration.
26. Mutual cancellations
Both DMTEI.COM and the client may cancel the service at any time and exercise their rights under the Refund Policy.